This policy is drafted for a custom digital service. Before activating live checkout, the business owner must review and confirm that these terms match the actual refund practice and the payment-provider application.
Before work starts
If you need to cancel, contact BUKAEDITING as soon as possible. Where payment has been verified but no editing work, sourcing or third-party cost has started, a cancellation request can be reviewed for a refund less any non-recoverable payment-provider or third-party costs.
After work starts
Video editing is a custom service made to the client's brief. Once work has started, refunds are not automatic because time and creative work may already have been committed. BUKAEDITING will first try to resolve a genuine scope or delivery issue through the included revision process or an agreed alternative delivery.
After final delivery
After the final digital file or final delivery link has been supplied, refunds are generally not available for a change of mind, unused content, or a request outside the original scope. This does not limit any non-excludable consumer rights that may apply.
Eligible exceptions
If BUKAEDITING cannot deliver the paid, agreed scope because of an error on our side and a reasonable correction cannot be provided, we will assess an appropriate partial or full refund based on the unperformed portion of the work.
How to request a review
Submit a written request with your order reference, the issue, and supporting details through the published business contact. Do not open a payment dispute before giving us a reasonable opportunity to review the project, unless your payment-provider rights or applicable law require otherwise.
Processing
Approved refunds are returned through the original payment method where supported by the payment provider. The time taken for funds to appear depends on the provider and the customer's financial institution.